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Direct Debit

Terms and conditions

  1. This Direct Debit Request sets out the terms on which you have authorised us, Credit Solutions Pty Ltd, to arrange for payment of amounts that become payable on your account to be made by either (a) deductions from your bank account or (b) by charging your credit card, with your financial institution (Direct Debit Request).

  2. You agree that direct debiting through the Bulk Electronic Clearing System (BECS) may not be available on all bank accounts, and that by completing Section1 of the Direct Debit Request Form: Details of bank account to be debited, you confirm this service is available at your bank.

  3. Upon providing us with your completed Direct Debit Request Form, you warrant that your bank account details are correct.

  4. Your Direct Debit Request authorises us to arrange for payment of the amounts due to Credit Solutions Pty Ltd for the account owed to our client, at the due date of your account, or another date as agreed between us. This authorisation also enables any changes in those amounts and payment times, to occur automatically – you will not need to complete a new form. Any new contracted services added to your Credit Solutions Pty Ltd account will be subject to the existing Direct Debit Request arrangements.

  5. Payment of your account with Credit Solutions Pty Ltd is made on the recurrence as agreed with our agent.

  6. We can review this Agreement after three months.

  7. If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual debit from taking place under it, you must arrange with Credit Solutions Pty Ltd a suitable alternative payment method your account.

  8. If a due date for a debit falls on a weekend or public holiday, the debit will be processed on the next business day.

  9. You must ensure you have sufficient clear funds available in the nominated bank account (if you are paying by direct debit from your bank account) or that you have sufficient credit available on your nominated credit card (if you are paying by credit card) on the due date to permit the payments under the Direct Debit Request.

  10. If a debit from your nominated bank account or a charge to your nominated credit card is unsuccessful we will attempt to debit again twice. If still unsuccessful, we will contact you to arrange alternative payment in full of your account.

  11. You must notify Credit Solutions Pty Ltd if the nominated account is transferred or closed.

  12. If any bank fees are incurred by Credit Solutions Pty Ltd from a dishonoured direct debit, you agree that these fees may be passed on to you.

  13. Upon payment in full of your account with Credit Solutions Pty Ltd, all direct debit requests will also be deemed cancelled.

  14. Where you consider that a debit has been initiated incorrectly, you can contact us on 1300 873 265 or send an email with details of your query to

  15. Credit Solutions Pty Ltd is committed to supporting the Australian Privacy Principles for the fair handling of personal information, which set clear standards for the collection, use, disclosure, storage and access to personal information collected during the course of business operations, and employs the policy of treating all records and account details relating to this Direct Debit Request as private. Accordingly, we will keep information about your bank account confidential, except to the extent necessary to administer your direct debit arrangements. Please note that if a claim is made on our financial institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this information to our financial institution. For more information about the Australian Privacy Principles, visit the website of the Federal Privacy Commissioner at

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