Chasing up overdue accounts and trying to manage defaulting customers is never fun, nor is it easy. Your efforts and resources are better spent in sourcing new business, delivering on your clients expectations and doing what you do best. 

These simple tips will help mitigate the stress caused by late payments, keep your cash flow ticking over and free up way more time to be making money, and not chasing it!

Do your hom...

Dealing with difficult calls and difficult people comes with the territory of being a credit management professional. Having dealt with all types of people from both a debt recovery and retail banking perspective, I can attest that even with experience, dealing with difficult people does not get any easier.

Whilst it is all too easy to deal with conflict such as anger and aggression in kind, we must remember that we are the pro...

Financial hardship is an ongoing social and economic problem for the community as a whole.

Put simply, Australians have a high incidence of personal debt.

Australian household debt has risen steadily over the past three decades as more of us aim to own homes while continuing to rely on products such as car loans and credit cards to fund non-essential purchases. In fact, the ratio of household debt to income has almost tripled be...