Chasing up overdue accounts and trying to manage defaulting customers is never fun, nor is it easy. Your efforts and resources are better spent in sourcing new business, delivering on your clients expectations and doing what you do best. 

These simple tips will help mitigate the stress caused by late payments, keep your cash flow ticking over and fr...

Dealing with difficult calls and difficult people comes with the territory of being a credit management professional. Having dealt with all types of people from both a debt recovery and retail banking perspective, I can attest that even with experience, dealing with difficult people does not get any easier.

Whilst it is all too easy to deal with conflict such...

Financial hardship is an ongoing social and economic problem for the community as a whole.

Put simply, Australians have a high incidence of personal debt.

Australian household debt has risen steadily over the past three decades as more of us aim to own homes while continuing to rely on products such as car loans and credit cards to fund non-essential purchases...

Like many of us who are visually challenged, I had to undertake my yearly eye test today - and whilst it was an inconvenience to go and get it done (and going through that puff of air in the eye test that I hate!) - it proved worthwhile for one thing - I learnt today that there was a better brand and type of contact lens that was more suited to my specific c...

The latest quarterly Small Business Risk Review from CreditorWatch has revealed payment defaults across Australia continue to remain high with significant year on year increases in the last three quarters of 2016. 

The Small Business Risk Review analyses internal and aggregated data, defaults and trade payment data from over 40,000 CreditorWatch members to hi...

Chances are, at any networking event, conference or workshop relating to credit and credit management, there will always be someone involved in debt collection in the room.

More often than not, this person will either be in sales or management and thinking of the business they hope to attract, and not necessarily the subject, content or topic of said conferen...